An update for our customers.
We hope that this message finds you and your loved ones healthy and safe.
We are continuing to monitor the situation and taking all necessary steps to follow government guidance. Our priority is the safety and well-being of our community, staff and customers.
Please see our updates below to help with any queries you have during this time.
We have been following the World Health Organisation guidelines and taking the recommended social distancing precautions for the last few weeks and have now closed down our office with teams working from home, where possible.
Our warehouse teams are also working at reduced capacity to facilitate the social distancing and protect our staff.
ONLINE ORDERS + DELIVERIES
For online orders and home delivery - our warehouse and courier companies are modifying their processes to guarantee safe delivery. At this time, deliveries are running as usual however some carriers may be affected, especially during busy sale periods and bank holidays.
We may experience delays from time to time due to the current situation with Covid-19 and the safety measures we've put in place in our warehouse. Thank you in advance for your patience and understanding.
For further delivery information, please see our delivery page https://www.greatplains.co.uk/content/delivery/delivery.htm
We’re always open at greatplains.co.uk and for those who want to shop with us, we’re offering free and flexible returns. Our online returns policy has now been extended, you can now return your online purchase within 45 days of receiving it for an exchange, refund, or account credit.
If you have bought an item in store and would like to return this, please contact customer services on 0333 400 3285 or email [email protected] . During this period, please allow 7-10 days for all returns to be processed once received in the warehouse.
For further returns information, please see https://www.greatplains.co.uk/content/delivery/returns.htm
For queries related to your orders or for any other customer service related queries, please call us 0333 400 3285 or email [email protected].
Alternatively, please continue to let us know how we can help, so please stay in touch at [email protected] or via our social media channels.
Thank you for your ongoing support. Please stay safe and take care of each other – we’re all in this together.