GOODWILL RETURNS POLICY
*Extended Returns From March 2020 - You can now return your online purchase within 45 days of receiving it for an exchange, refund, or account credit.
*Christmas Returns - The standard 45 days returns policy will continue to apply, however, any
orders placed from the 1st of November 2020, will have 14 days after 25th December 2020 for a refund, and 28 days for an exchange or credit.
It is important to us that you are happy with your Great Plains purchase. If you are not entirely happy with
your purchase, you have 14 days from your date of purchase, to return your item to us for a
refund or exchange.
The following items may not be returned for refund or exchange, unless faulty: items with a security or
hygiene seal or label, if the seal or label is broken, or has been tampered with.
We can exchange clothing for a different size or colour. However, if you want a different item, please return
your item to us for a refund and place a new order.
If your requested replacement item is out of stock in the size or colour you have requested, a refund will be
If the price of the replacement item is different from your original product, we will apply a credit, or
contact you to obtain the additional payment as appropriate.
In case of part return of a multi-buy set, or similar discount, the promotion will be void and you will be
refunded proportionately according to the value of goods kept.
All items must be returned unused and in a fully resalable condition, with swing tags attached if possible.
Please take care not to damage, scratch or mark any items, particularly delicate and leather items, when
We reserve the right to deduct amounts from refunds, up to the full value, where unwanted items show signs of
use or unreasonable handling and are deemed not to be resalable.
You will receive a confirmation email once your return has been processed. We
will endeavour to process refunds as quickly as possible, however, please allow up to 10 working days for your
refund to be processed once it has been received by us. This period may increase during busy times,
Refunds will be credited to the original method of payment.
PLEASE NOTE ITEMS PURCHASED FROM OUR WEBSITE CANNOT BE RETURNED TO GREAT PLAINS
If you are a UK or EU consumer, you have 14 days from delivery to cancel your entire order. Please click here
for further details and our Cancellation Form.