Returns Policy

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by posting the item(s) back to us at the address listed below. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.

Please note: we do not offer free returns during sale periods and customers are responsible for the cost of returning products purchased during these periods for refund or exchange.

Will it cost me to return an item?

FREE UK RETURNS

Returns can be made free of charge for full-price products returned from within the UK by using the returns label supplied in your package. Attach the label to the outside of your re-packaged items and take the package to any Post Office.

For further details and other options, see below.

If you return your entire order for a refund within 14 calendar days of receiving it (or notify us of your intention to return it by emailing orders@greatplains.co.uk or phoning customer services), we will also refund any initial postage and packing charges, unless you opted for premium delivery, in which case only the standard postage and packing charges will be refunded.

How do I return an item?

When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Great Plains reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.

Please send all returns to: Great Plains (Ecommerce Returns), Unit B Dolphin Way, Purfleet, Essex, RM19 1NZ using the returns label supplied in your package if possible.

Collect+ Returns

You can now return your Great Plains order for free using Collect +.

This is a service that uses many of your local corner shops, supermarkets and newsagents. Over 4400 stores nationwide offer this service This is a convenient way to return your order as Collect+ stores are open for over 9 hours a day, Monday to Saturday, with the majority of stores open 7 days a week.

To find your nearest store: http://www.collectplus.co.uk/storefinder.php.

All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. To ensure you are notified by e-mail that we have received your return, can you also stick on your Great Plains returns label, which is located on your delivery note on the parcel.

Then take your parcel to one of the business offering Collect+ services. They will supply you with proof of postage and a code to track your return online. You can track the return of your parcel using the code here: www.collectplus.co.uk/cs/great-plains.

Unfortunately, the free returns service is only provided on Full Price orders.

Sale Returns

When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.

Items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected in connection with faulty items.

The cost of sending Clothing items for return or exchange from outside the UK, or of sale items, is the responsibility of the customer. For further details and other options, see below.

We are not responsible for return postage costs other than for incorrect, mis-described or faulty items unless the order is £50 or more. Faulty items can be returned free of charge by contacting customer service.

Please send all returns to the following address: Great Plains (Ecommerce Returns), Unit B Dolphin Way, Purfleet, Essex RM19 1NZ, United Kingdom using the returns labels supplied in your package if possible.

During our sale period please allow 7 to 10 days for all returns to be processed once received in the warehouse.

What is the returns policy for sale items?

We do not offer free returns on Sale products and customers are responsible for the cost of returning products for refund or exchange. Due to the increase in volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.