You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by posting the item(s) back to us at the address listed below. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.
Please note: we do not offer free returns during sale periods and customers are responsible for the cost of returning products purchased during these periods for refund or exchange.
RETURNING ITEMS THAT QUALIFY FOR FREE RETURNS
We offer free delivery and/or free returns, on a promotional basis, from time to time, when you spend £50 or more in one order.
Our free delivery and/or free promotional returns offers exclude Homeware and Gift Cards and only apply to:
- standard deliveries made to UK addresses
- returns made from UK addresses
- orders placed and paid for in GBP
- orders placed outside sale periods (unless otherwise stated on the website)
- items returned in the same package.
How do I return an item?
When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Great Plains reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.
Please send all returns to: Great Plains (Ecommerce Returns), Unit B Dolphin Way, Purfleet, Essex, RM19 1NZ using the returns label supplied in your package if possible.
You can now return your Great Plains order for free using Collect +.
This is a service that uses many of your local corner shops, supermarkets and newsagents. Over 4400 stores nationwide offer this service This is a convenient way to return your order as Collect+ stores are open for over 9 hours a day, Monday to Saturday, with the majority of stores open 7 days a week.
To find your nearest store: http://www.collectplus.co.uk/storefinder.php.
All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. To ensure you are notified by e-mail that we have received your return, can you also stick on your Great Plains returns label, which is located on your delivery note on the parcel.
Then take your parcel to one of the business offering Collect+ services. They will supply you with proof of postage and a code to track your return online. You can track the return of your parcel using the code here: www.collectplus.co.uk/cs/great-plains.
Unfortunately, the free returns service is only provided on Full Price orders.
When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.
Items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected in connection with faulty items.
The cost of sending Clothing items for return or exchange from outside the UK, or of sale items, is the responsibility of the customer. For further details and other options, see below.
We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting customer service.
Please send all returns to the following address: Great Plains (Ecommerce Returns), Unit B Dolphin Way, Purfleet, Essex RM19 1NZ, United Kingdom using the returns labels supplied in your package if possible.
During our sale period please allow 7 to 10 days for all returns to be processed once received in the warehouse.
What is the returns policy for sale items?
We do not offer free returns on Sale products and customers are responsible for the cost of returning products for refund or exchange. Due to the increase in volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.
Customers outside the UK will be responsible for shipping costs on international returns. Please complete the return form and include in your return package.
Please note: We can't be held responsible for overseas items that fail to reach their destination, therefore overseas customers may wish to send their parcel via a registered trackable service.