You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by posting the item(s) back to us at the address listed below. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned.
Please note: we do not offer free returns during sale periods and customers are responsible for the cost of returning products purchased during these periods for refund or exchange.
RETURNING ITEMS THAT QUALIFY FOR FREE RETURNS
We offer free delivery and/or free returns, on a promotional basis, from time to time, when you spend £50 or more in one order.
Our free delivery and/or free promotional returns offers exclude Homeware and Gift Cards and only apply to:
- standard deliveries made to UK addresses
- returns made from UK addresses
- orders placed and paid for in GBP
- orders placed outside sale periods (unless otherwise stated on the website)
- items returned in the same package.
Extended Christmas Returns: Purchases made from 1st November are eligible for a refund up to 14 days and for an exchange or account credit up to 28 days after Christmas.
How do I return an item?
When returning an item you should retain proof of posting from your shipper, as we will not be responsible for any items that fail to reach us. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Great Plains reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected.
Please send all returns to: Great Plains (Ecommerce Returns), Unit B Dolphin Way, Purfleet, Essex, RM19 1NZ using the returns label supplied in your package if possible.
INPOST 24/7 LOCKERS
Return your parcel at your convenience from nearly 1,200 InPost lockers nationwide. Lockers are accessible 24 hours a day, 365 days of the year, so you can return your items at a time that suits you without any queueing.
All lockers are located in well lit, safe and secure areas with ample parking. Locations include supermarkets, train stations, petrol stations and shopping centres.
Making your return is quick and easy:
- Find your nearest InPost locker and print your returns label here
- Affix the label to your parcel and take your package to your chosen location
- Scan the label’s barcode and pop your parcel in the open locker compartment
If your order does not qualify for free returns, you will be charged £1.99 to make a return via an InPost locker.
When returning an item you should retain proof of posting from your shipper as we will not be responsible for any items that fail to reach us.
Items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. French Connection reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected in connection with faulty items.
The cost of sending Clothing items for return or exchange from outside the UK, or of sale items, is the responsibility of the customer. For further details and other options, see below.
We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting customer service.
Please send all returns to the following address: Great Plains (Ecommerce Returns), Unit B Dolphin Way, Purfleet, Essex RM19 1NZ, United Kingdom using the returns labels supplied in your package if possible.
During our sale period please allow 7 to 10 days for all returns to be processed once received in the warehouse.
What is the returns policy for sale items?
We do not offer free returns on Sale products and customers are responsible for the cost of returning products for refund or exchange. Due to the increase in volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.
Customers outside the UK will be responsible for shipping costs on international returns. Please complete the return form and include in your return package.
Please note: We can't be held responsible for overseas items that fail to reach their destination, therefore overseas customers may wish to send their parcel via a registered trackable service.