RETURNS POLICY

If you want to return your order, you’re in the right place. What you need to do depends on what you bought, why you want to return it and where you are, so please select the heading below that applies best to you.

I DON’T WANT MY ITEM

GOODWILL RETURNS POLICY

It is important to us that you are happy with your Great Plains purchase. If you are not entirely happy with your purchase, you have 14 days from your date of purchase, to return your item to us for a refund or exchange.

The following items may not be returned for refund or exchange, unless faulty: items with a security or hygiene seal or label, if the seal or label is broken, or has been tampered with.

We can exchange clothing for a different size or colour. However, if you want a different item, please return your item to us for a refund and place a new order.

If your requested replacement item is out of stock in the size or colour you have requested, a refund will be processed instead.

If the price of the replacement item is different from your original product, we will apply a credit, or contact you to obtain the additional payment as appropriate.

In case of part return of a multi-buy set, or similar discount, the promotion will be void and you will be refunded proportionately according to the value of goods kept.

All items must be returned unused and in a fully resalable condition, with swing tags attached if possible. Please take care not to damage, scratch or mark any items, particularly delicate and leather items, when examining them.

We reserve the right to deduct amounts from refunds, up to the full value, where unwanted items show signs of use or unreasonable handling and are deemed not to be resalable.

You will receive a confirmation email once your return has been processed. We will endeavour to process refunds as quickly as possible, however, please allow up to 10 working days for your refund to be processed once it has been received by us. This period may increase during busy times, such as during sale.

Refunds will be credited to the original method of payment.

PLEASE NOTE ITEMS PURCHASED FROM OUR WEBSITE CANNOT BE RETURNED TO GREAT PLAINS CONCESSIONS.THIS INCLUDES FAULTY ITEMS.


CANCELLATION POLICY

If you are a UK or EU consumer, you have 14 days from delivery to cancel your entire order. Please click here for further details and our Cancellation Form.

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I THINK SOMETHING MAYBE WRONG WITH MY ITEM

Unfortunately manufacturing faults and listing errors do occasionally occur. If your item is faulty or not as described, you have 30 days from delivery to return your item and receive a full refund. Thereafter, you will be offered a repair, replacement or refund (partial or full) depending on the item, date of delivery and usage.

If you believe your item is faulty, or not as described, please email [email protected] or contact Customer Services on 0333 400 7227. They will be able to direct you on how to return your item to us, free of charge, so that it can be assessed by our returns team.

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HOW TO RETURN

RETURNING ITEMS BY POST

Please send all returns to the following address, using the returns label provided if possible:

Great Plains (E-Commerce Returns)
Unit B, Dolphin way
Purfleet
Essex
RM19 1NZ

Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can include a handwritten notice with your name, contact number, order number, reason for the return, whether you would like a refund or exchange and if an exchange, the requested replacement item(s).

If your order qualifies for free returns, please click here for details.

If your order does not qualify for free returns, you will need to cover all costs of returning any items to us yourself.

We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

We do not accept hand delivery of returns to our distribution centre for security reasons.


RETURNING ITEMS THAT QUALIFY FOR FREE RETURNS

We offer free returns, on a promotional basis, from time to time, when you spend £50 or more in one order.

Our promotional free returns offer only applies to:

  • standard deliveries made to UK addresses
  • returns made from UK addresses
  • orders placed and paid for in GBP
  • orders placed outside sale periods (unless otherwise stated on the website)
  • items returned in the same package

Please affix the pre-paid peel-off returns postage label supplied with your order to the front of your parcel, take your package to your nearest Post Office and send to our returns by post address.

If you didn’t receive a pre-paid peel-off returns postage label, please email [email protected] or contact Customer Services on 0333 400 7227.

We strongly recommend that you obtain and retain tracking details of the posted return as we do not accept responsibility for items that fail to arrive with us.


RETURNING ITEMS FROM OUTSIDE THE UK

All overseas customers should send returns to our returns by post address.

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties.

Remember:

Please include a completed returns form with your package. If you didn’t receive a returns form with your order, you can include a handwritten notice with your name, contact number, order number, reason for the return, whether you would like a refund or exchange and if an exchange, the requested replacement item(s).

We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.

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