OUR EXPRESS NEXT WORKING DAY DELIVERY SERVICE IS AVAILABLE FOR ORDERS PLACED IN GBP, FOR DELIVERY TO ADDRESSES
WITHIN THE UK*EXCLUDING THE CHANNEL ISLANDS.
OUR EXPRESS DELIVERY CHARGE TO ADDRESES IN THE UK, IS £7 PER ORDER,
REGARDLESS OF HOW MANY PARCELS WE NEED TO SEND YOU.
* DELIVERY TO CERTAIN POSTCODES ARE EXCLUDED: CLICK HERE TO SEE POSTCODE EXCLUSIONS.
Orders must be placed before 14:00 (or 12pm during sale and promotional periods) Monday - Thursday for next
working day delivery.
Orders placed after 14:00 on a Thursday or before 14:00 on a Friday will be delivered the following Monday
(or, where the Monday is a public holiday, the order will be delivered the following Tuesday).
Orders placed after 14:00 on a Friday will be processed the following Monday and delivered the following
Tuesday (or where the Monday is a public holiday, the order will be processed the following Tuesday and
delivered the following Wednesday)
Orders placed on a Saturday, Sunday or on a public holiday will be processed the next working day and
delivered the next working day after that (e.g. if an order is placed on a Saturday it will be delivered the
following Tuesday. If an order is placed on a bank holiday Monday, it will be delivered the following
Express deliveries are made by DHL. Once your order has been despatched from our distribution centre, we will
email you a tracking number so that you can follow your order at www.dhl.co.uk.
A signature may be required on delivery. If you are unavailable, please nominate a secure delivery address
where someone is available to sign.
We cannot accept any liability for any delivery instructions which you give to the delivery company. If, for
example, you ask the delivery company to leave your order in a different location to the one given at the time
of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to
receive the order.
DHL may be able to deliver your package without collecting a signature. If DHL notify you that this option is
available at your delivery address and you wish to arrange this service, you can do so directly with them by
following the instructions they send you. On occasion DHL may refuse to deliver your order if they are of the
opinion that it is unsafe to leave your package at the delivery address without a signature. In such
circumstances, we advise you to contact DHL to discuss suitable alternative arrangements. Please note, if you
arrange with DHL for them to deliver your package without collecting a signature, you agree to take full
responsibility for any loss or damage that may occur.
For your safety and security we do not currently deliver to collection points such as: PO
Boxes, Amazon lockers, Collect Plus, Parcel Motel. If you nominate a collection point as your
delivery address, we cannot accept responsibility if you fail to receive the order.
If you have any queries then please contact Customer Services on 0333 400 7227 or email [email protected]